Q1. Can I have a sample order for led lights? How can I order a sample?
A: Yes, we welcome sample orders to test and check quality. Mixed samples are acceptable. Send an inquiry with your company name on MIC, and we will contact you and send you a quotation.
Q2. What are your payment terms? Can you accept credit cards?
A: We accept TT/Western Union/Paypal/Visa. We accept credit cards.
Q3. What about the delivery time?
A: Sample needs 1-5 days, mass production time needs 15 working days
Q4. Do you have any MOQ limit for led lights orders?
A: Low MOQ, 1 pc is available for sample checking.
Q5. What color temperature can you provide?
A: We can provide 2700K SW / 3000K WW / 4100K NW / 5000K DW / 5700K CW / 6500K SCW.
Q6. How do you ship the goods? How long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 business days to arrive. Airline and sea freight are also optional.
Q7. How to proceed with an order for led lights?
A: Firstly let us know your requirements or application.
Secondly, we quote according to your requirements or our suggestions.
Thirdly, customer confirms the samples and places a deposit on the formal order.
Fourthly, we arrange production.
Q8. Can I print my logo on the led light source products?
A: Yes. Please inform us in advance to formally confirm the design sample before our production.
Q9: Do you offer a guarantee for the products?
A: Yes, we offer a 3-5 year warranty on our products.
Q10: How do you handle defective products?
A: Firstly, our products are manufactured using a strict quality control system, resulting in a low defect rate of 0.2%.
Secondly, during the warranty period, we will send new lights with a new order for small quantities. For defective batches, we will repair them and resend them to you, or we can discuss solutions including recalls depending on the actual situation.
Please contact us for more details regarding pricing, packaging, and discounts.
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